FAQ & troubleshooting

Quick answers to the questions salons ask most.

Getting started

Do I need a payment provider to start? No. You can run cash-only from day one and take bookings straight away. Connect a payment provider later, from Settings → Payment, when you want card, online payments or deposits.

How do customers book with me? Through your public booking page. Share its link with customers, put it on your social profiles, or embed booking on your own website (see Settings → Website).

Can I change my opening hours later? Yes, any time — Settings → Business hours. For a one-off closure (a holiday, say), use temporary close rather than editing your regular hours.

Bookings & the calendar

A customer didn't turn up — what do I do? Open their booking and set the status to No show. That keeps your records accurate and feeds your reports.

How do I block time when someone isn't working? For a whole day or specific hours on one date, add an override to their schedule. For holidays and sick leave, use Time off.

A booking has no team member on it. That's an unassigned booking — usually an online "any available". Assign it yourself from the booking, or let a staff member pick it up.

Payments

How do I take a deposit? Turn deposits on in Settings → Booking policy; customers are then asked for a deposit when they book online. You can also take a deposit in person from the booking (see Payments & deposits).

Can staff see the money? Staff can take payments on any booking, but the Payments list and Reports are owner-only. See What staff can do.

Team & access

A staff member can't sign in. Check that you've turned on login access for them and that they've accepted their email invitation and set a password. You can re-send the invitation by editing the team member. See Team & staff.

Someone left the team. Turn off their login access so they can no longer sign in. Their past bookings and the salon's history stay intact.

Still stuck?

If something isn't behaving as you expect, it's often a setting — check the relevant tab in Settings, since that's what the calendar, booking page and app all follow. If you're still stuck, contact your Salon Booking support channel.