QR check-in

When a customer arrives, you can check them in by scanning the QR code on their booking — a fast way to pull up the right appointment without searching for it.

QR check-in is a mobile app feature, made for the counter. Have the app installed on your phone or tablet — see Install & sign in.

How it works

Every booking has its own QR code, which the customer gets on their booking confirmation (on their phone or printed). When they arrive:

1. In the app, tap the scan button in the top bar, next to the notifications bell.
2. Point the camera at the customer's booking QR code.
3. The app opens that exact booking.
4. Mark the customer Arrived — and you're ready to start.

Good to know

• It's just a shortcut. Scanning finds and opens the booking; it doesn't change anything on its own. You still mark the status yourself, so you stay in control.
• Both owners and staff can scan — it's part of everyday counter work.
• No QR handy? You can always find the booking on the calendar and check the customer in from there.

Next: Walk-ins & self-pick →