Glossary

A quick reference for the words used throughout this guide.

Admin area — the web control panel where you manage your salon: calendar, services, team, reports and settings.

Booking — an appointment. It has a customer, one or more services, a time, and a team member (or none yet).

Booking policy — your rules for how bookings behave: auto-confirm, cancellation notice, and deposits. Set in Settings.

Business hours — your salon's opening times for each day of the week. Nothing can be booked when you're closed.

Capture — taking (charging) a payment that was previously authorised. Appears in your payments list.

Category — a group of related services, e.g. Haircuts or Colour, used to organise your menu.

Deposit — a part-payment a customer makes when booking, to reduce no-shows.

Loyalty program — a reward scheme for regulars: a visit-based stamp card, or a points-based scheme.

No show — a booking status for a customer who didn't turn up.

Override — a one-off change to a team member's work schedule on a specific date (special hours or a day off), replacing their regular pattern for that day.

Public booking page — the page your customers use to book you online.

Refund — money returned to a customer, recorded against the original payment.

Self-pick — a staff member taking on an unassigned job themselves, from the Jobs tab in the app.

Service — a treatment customers can book, with a price and a duration.

Staff / team member — a person who takes appointments. May or may not have login access.

Stamp card — a visit-based loyalty program: collect stamps, earn a reward.

Unassigned booking — a booking with no team member yet (often an online "any available"). It sits in the Unassigned column until someone takes it.

VAT / MVA — value-added tax. Your revenue is broken down by VAT rate in Reports.

Void — cancelling a payment before it's been captured, so the customer is never charged.

Walk-in — a customer who arrives without an appointment.

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